Community Trust Bank is proud to offer our customers the 24 Hour Convenience Line.

This automated voice response system will allow you to have access to your account information - such as balances, recent activity or payoff information - and enables you to make electronic transfers between deposit accounts 24 hours a day, 7 days a week!

The instructions provided will guide you through the system for quick and convenient access to your account information. Just one of many services Community Trust Bank is providing to our customers to make your banking easier!

Important Note:

On your initial call to the Convenience Line:

Select the PIN Change option during this initial call and change your PIN to any number you choose - up to 6 digits! Your PIN must be changed on each account number. Please remember to keep your PIN confidential at all times.

How to Use

1. Have your account number(s) and PIN ready
2. Using a touch tone telephone, call 1-888-443-8504
3. Listen carefully to the main menu options and choose the category selection for your account(s)
4. Press 0 at any time during the call to speak to a Customer Service Representative during regular business hours**
5. Press * at any time during the call to return to the previous menu
6. Press 9 at any time during the call to end the call
7. In order to transfer funds between accounts, please contact a Customer Service Representative for the forms to activate this feature

   **Regular business hours are Mon-Fri 8:00am-5:00pm and Saturday 9:00am-3:00pm

PHONE NUMBER
The following toll-free number should be used to access your accounts:

Community Trust Bank, Inc.....1-888-443-8504

SERVICES OFFERED
Checking Accounts
Balance Information
Verify paid checks
List last 5 checks/withdrawals
Last 3 deposits/credits
Interest earned year-to-date
Fax copy of statement ($15.00 charge per statement)

Savings Accounts
Balance Information
Last 3 deposits posted
Last 5 withdrawals posted
Interest earned year-to-date

Loan Accounts
Balance and Interest Paid
Payment Information
Payoff Amounts

Funds Transfer
Transfers between deposit accounts (See "How to Use" #7)

Merchant Verification
Balance Information

PIN Change
Select a new Personal Identification Number (max 6 digits)